WARRANTY AND RETURN POLICY - RMA FORM -

1. HSF SAVUNMA HAVACILIK LTD STI (HSF) is a custom design manufacturer company, and also HSF is a service supplier company. Warranty terms of HSF are only valid for the products which have OEM or manufacturer or vendor warranty terms.
2. Unless otherwise specified, following warranty periods will be valid for all products which are supplied by HSF.
   Factory New (FN) or New Manufactured (NEW) Products: 2 years
   Overhauled (OH): 12 Months
   Serviceable (SV): 6 Months
   As Is (As Removed - AR): No warranty
3. All parts must be returned within 30 days from date of invoice.
4. All parts must be returned with Rejection Technical Report issued by end user technical team, if not the return is not valid.
5. All condition parts must be returned with in delivered package which includes adhered label, or in their original package and with original documents.
6. All part returns must be shipped prepaid freight and in undamaged condition. The customer is responsible for all transportation, insurance, duties and other similar charges for all returned Product, and the customer must ensure that the product is appropriately packaged.
7. All returns require a Return Material Authorization (RMA) Contact HSF via telephone at +90 312 640 1021 or email at hasan.demir@hsfsavunma.com to obtain an RMA number. Returns will be authorized in accordance with a RMA number which must be clearly and readable printed on the package, if not the RMA will not accept by HSF.
8. The following parts will not be considered for return: (1.) Non-forecasted parts, (2.) Parts less than $50.00, (3.) Parts installed on aircraft, (4.) Hazardous Materials and Dangerous Goods, (5.) Specially ordered parts, (6.) Excess & Obsolescent parts
9. This form must be filled in handwriting, otherwise it will not be valid.
10. For the orders canceled by the customer, at the stage of the product is ready for delivery situation, if the customer wants to cancel the order or if the customer cannot complete necessary delivery documents (end-user certificate, end-item destination etc.), a 20% restocking fee is applied. If the product is not ready for delivery and the customer wants to cancel the order, a 15% restocking fee is applied. HSF is a manufacturer or a supplier, so the restocking fee application of the manufacturers is only possible with the acceptance of HSF. The manufacturer restocking fee is applied separately from HSF's restocking fee application if HSF is a supplier.
11. For projects with special production conditions, the manufacturer's restocking fee and refund condition is applied unconditionally.
12. If the customer wants a refund, the refund varies depending on the time from HSF's supplier. HSF does not make any money-back commitments for this period. Refunds are made only to the customer bank account, deducting the restocking fee. Under no circumstances will a refund be made to an account other than the customer's account or by hand or check.

HSF Savunma Havacilik Ltd. Sti.
Malikoy Baskent Organize Sanayi Bolgesi
19. Cadde No: 13 Sincan 06609 Ankara Turkiye
projectmanagement@hsfsavunma.com
https://hsfsavunma.com
Tel: 90-312-640-1021 (24-25)
AS9100 Rev.D Certificate No: TR009754